ConnectLingua.ai
by Interact CX
ConnectLingua.ai
Real-Time
AI Translations
for Contact Centers
Translate live calls and chats instantly. Reduce interpreter costs by up to 70% while delivering faster, seamless customer support across any language.
✔ Works seamlessly with leading contact center platforms
70+ Languages
Real-Time Voice
Enterprise Secure
Seamlessly Integrated with Global Contact Center Platforms
Translate Any Document, Instantly
Contact centers handle contracts, policy documents, and customer forms in dozens of languages every day. Our AI-powered document translation engine turns that into a few-second task — upload a file, get back an accurate, properly formatted translation your agents and customers can use right away.
- Preserves original formatting, tables, and layout
- Supports 70+ languages with enterprise-grade accuracy
- Files are processed securely and not retained longer than necessary
- Powered by the same AI engine behind our real-time voice translation
Breaking Language Barriers Across Every Channel
ConnectLingua.ai provides a low latency speech to speech translation engine that transforms voice channel communication. This real-time streaming speech translation allows call center agents to engage in simultaneous interpretation with global customers with virtually no delay
DIGITAL TRANSLATION
Seamless, real-time chat translation across WhatsApp, Teams, and Socials. Deliver a consistent multilingual experience with automated, AI-powered quick replies that scale effortlessly.
VOICE TRANSLATION
High fidelity AI voice translation for leading CCaaS platforms. Our advanced NLP provides human like verbal interpretation in real-time, removing the need for bilingual staff without losing accuracy.
AI AGENT ASSIST
Optimize workflows with intelligent automation and emotion detection. Empower agents with real-time interaction guidance and automated call recaps for a superior, data driven CX strategy.
Security & Compliance Without Compromise
Meeting the Highest Global Data Security Standards
ISO 27001
Interact CX operates a certified Information Security Management System (ISMS) for managing information security risks and protecting the confidentiality, integrity, and availability of information.
SOC 2 Type II
Interact CX implements internationally recognized information security controls and guidance for the secure provision and use of cloud services.
AES 256 Encryption
Interact CX implements privacy controls for protecting personally identifiable information (PII) processed in public cloud environments.
SOC 2 Type II
Interact CX undergoes independent assessment of controls relevant to the applicable Trust Services Criteria.
AES 256 Encryption
Interact CX maintains security controls designed to support the protection of payment card data in accordance with applicable PCI DSS requirements.
GDPR
Interact CX maintains privacy and data protection practices designed to support compliance with applicable GDPR requirements when processing personal data.
HIPAA
Interact CX maintains security and privacy safeguards designed to support applicable requirements for protecting health information where HIPAA applies.
PCI DSS
AES-256 encryption is used to help protect sensitive data where implemented within Interact CX systems and services.